Firestone Complete Auto Care at 202 East Main Street, Kent, Ohio.

Took 3 hours to get my oil changed. I scheduled ahead of time and was told it won't take any longer than an hour, because I had to be at work 2 1/2 hours after my appointment time. After the first hour someone came out and told me they didn't have all the correct tools for my car, so they just got them in and were starting the oil change. I was a little irritated because I had made an appointment ahead of time and they knew what model of car I have, but figured it wouldn't be much longer and passed it off as a small mistake. I sat there for 2 more hours without knowing what was going on. Then when it was finished they told me something was wrong with my car and wanted to work on it right then. They did give me a quote that seemed decently priced though. But I was already late for work and didn't want to waste my whole day there.