University Oaks at 500 Golden Oaks Drive, Kent, Ohio.

My son has lived there for 3 months and has generally been very happy and satisfied with the apartment. It is expensive however, and there is an additional fee for monthly parking in the lot. Unfortunately, that did not prevent his car from being towed off the parking lot by the predatory towing company that University Oaks contracts with. Supposedly they prowl the lot at will and tow cars whether they see the giant orange parking sticker or not. My son called me Sunday thinking his car had been stolen. He called the Kent police who determined it was towed by City Service Towing. Both the towing company and University Oaks office was closed on Sunday. My son therefore missed work for the day since he did not have a car. Upon calling today, the towing company said they didn't have time to scrape windshields to check for the stickers, evidently much too busy just towing the cars. They said the windshield was frosty, although you would need a blizzard not to see that giant orange sticker. Ethan at University Oaks offered his apologies and thought being allowed to get the car back free of charge was great customer service. Also offered the advice to move the sticker a few inches to the bottom of the window (the sticker is 3x4 inches and bright orange!!) Other than that, there was no compensation for the time, aggravation, frustration, loss of pay and the final insult-that my son had to walk 3 miles to the towing company to pick up the car!! Very poor customer service!! Want to be sure to forewarn other students and their parents, and be sure I had this in writing to be sure there are no further incidences.